Frequently Asked Questions
Do you only work with children who have special needs?
Not at all. We work with children of all personalities and abilities. Our educator-informed approach is especially helpful for children who benefit from individualized support, thoughtful pacing, or extra help navigating busy environments.
What ages do you work with?
We care for infants through adolescents and match each family with a caregiver based on their child's age, needs, and preferences. We also offer Theme Park Nanny companion support for generally independent adults.
What makes Compass Haven different from a traditional theme park nanny service?
Compass Haven was created specifically for families traveling in busy theme park and resort environments. Our educator-led approach combines professional childcare experience with an understanding of child development, sensory needs, emotional regulation, and the unique demands of a theme park vacation.
Are your caregivers background checked and certified?
Yes. Every Compass Haven professional is carefully vetted and background checked and maintains current CPR and First Aid certification. Our caregivers are selected for their professional experience, sound judgment, and ability to remain calm and attentive in busy environments.
How do you get to know my child before our booking?
Before your visit, we'll talk about your child's personality, routines, interests, communication style, preferences, and anything that helps them feel comfortable and supported. This gives your caregiver a better understanding of your child before they ever meet and helps us personalize their care from the start.
What happens if my child becomes overwhelmed or has a meltdown?
We respond calmly and without judgment. Depending on your child's needs, that might mean slowing down, finding a quieter space, taking a break, adjusting plans, or simply giving them the time and reassurance they need. We follow your guidance and never force a child to participate in an activity.
Do you stay with our family at the park, or can you take the kids on your own?
Either! Your Theme Park Nanny can stay with your family as an extra set of experienced hands or care for your children independently while you enjoy some time on your own. You can also do a combination of both during the same booking. There is no difference in pricing.
Will Theme Park Nannies go on rides with the children?
Yes, when appropriate and permitted by the attraction. Your nanny can accompany your children on attractions, but all guests—including the caregiver—must meet park requirements and have the appropriate admission or access.
Do you provide park tickets, Lightning Lane, or vacation planning?
No. Families are responsible for park admission and any required access for their caregiver. Compass Haven provides childcare and companion support, not travel planning, ticketing, Lightning Lane management, or travel advisor services.
Where do you provide care?
We provide Theme Park and Resort Support throughout the major Orlando vacation destinations, including Walt Disney World Resort and the Universal Orlando Resort area. Additional locations may be available upon request.
Do you offer evening or resort childcare?
Yes. Resort Support is perfect for date nights, dinners, events, pool time, or simply giving parents a chance to recharge. Care takes place at your resort or hotel and can include play, meals, bedtime routines, and other age-appropriate activities.
What is the minimum booking?
All services have a four-hour minimum.
Will you keep me updated while my child is in your care?
Absolutely. We'll discuss your communication preferences before the booking. Some parents enjoy regular updates and photos, while others prefer to completely unplug unless they're needed. We'll follow your preference.
How do you protect our family's privacy?
Your privacy matters to us. Personal information, travel details, and information about your child's support needs are treated confidentially. Our caregivers maintain professional boundaries and discretion both during and after your booking.
What is your cancellation policy?
Bookings canceled or adjusted 30 or more days in advance are eligible for a full deposit refund. Cancellations 14–29 days before the booking are eligible for a 50% refund. Bookings canceled within 14 days are non-refundable because that time has been reserved specifically for your family.
Compass Haven Collectiveâ„¢ is an independent family travel support collective and is not affiliated with, authorized, endorsed, or in any way officially connected with The Walt Disney Company, Disney Enterprises, Inc., Universal City Studios LLC, SeaWorld Parks & Entertainment, or any resort operator. All trademarks and trade names are the property of their respective owners. Our services are independent hospitality support and do not include the coordination of park reservations, dining logistics, or the sale of park admission and expedited access products. We operate as an independent educator-led service to preserve client privacy, ensure developmental balance, and maintain professional continuity throughout your travel experience.